I've also been working on some utilities for Outlook and CRM to enable enhanced usability of CRM functions from within Outlook.
The first screen shows a panel displaying CRM contacts when creating a new Outlook message, and mail recipients can be added to the "To" box by simply clicking a name.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgjqUyYzQVCc4OAPA4ff0oqysYgWgRprgRHkXECexoxP5BMxg3SoXXr3ttcEPXOwrIwKjE32YjWKbB23t7X7aDuV2zH6dx_RhcRVgYLFaiQcd22YdzwngxTwyAlWxn9RcpU0PTYxA/s320/7.png)
The next screen shows the user receiving an email, and they can right-click and choose "Show CRM Contact" and the contact screen from CRM will load. This saves leaving the email, going to Sales, Clicking contacts, etc.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjkHXKOahSnQ8B7fZ41SexfIQ0u6Ht9ovjA0KJoMiufVMoPvtIOG9kTBKiN6YnGUVeTAou_IyD0M7kX6b_iPI98Lx5ydeCZwK7rIy7FTizEftBZ2tbHFAae1X_oGYPDhJe0MeHwOw/s320/2.png)
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