I've also been working on some utilities for Outlook and CRM to enable enhanced usability of CRM functions from within Outlook.
The first screen shows a panel displaying CRM contacts when creating a new Outlook message, and mail recipients can be added to the "To" box by simply clicking a name.
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The next screen shows the user receiving an email, and they can right-click and choose "Show CRM Contact" and the contact screen from CRM will load. This saves leaving the email, going to Sales, Clicking contacts, etc.
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